Delivery

Orders will be sent via below delivery services and you will receive a shipping confirmation when your item has been processed;

UK Standard Tracked Delivery (3-5 business days)

Free for all orders over £25
£3.99 for all orders up to £24.99 

Ireland Tracked Delivery 
We have had to temporarily suspended our postage to the Republic of Ireland while a customs issue is resolved between Royal Mail and Irish Customs Authorities. Once this issue is resolved we can then continue to send parcels to our Irish customers. We apologise for any inconvenience.

Order by 2pm GMT for:

UK Next Day Delivery (1-2 business days)
Free for all orders over £50
£5.95 for all orders up to £49.99

Orders are processed and shipped on business days only. Business days are Monday through Friday, excluding UK holidays. We aim to process orders with 48 hours however during sale time and after Bank Holiday this maybe longer.

Unfortunately, we are unable to sell products to customers residing outside of the United Kingdom and Ireland.

From the 1st July 2021, parcels sent to Ireland may incur a customs duty and handling fee, payable by the purchaser.

We use 100% biodegradable and home compostable packing noodles that dissolve in water.

Returns

  • In the event that you are not satisfied with your purchased product(s) you may return them within 14 days of receipt of goods. PUR will refund or exchange to the cost of the goods purchased. Unfortunately we cannot be held responsible for items damaged or lost whilst being returned to us. All returns must be returned complete, unused, in perfect condition and in its original packaging. This refund policy does not affect your statutory rights.
  • Unless the item is faulty, you will be required to arrange for and pay return postage charges. Please ensure you obtain proof of postage when returning items. We cannot accept responsibility for parcels lost in transit.
  • You have the right, by law, to withdraw from your purchase within seven working days after the date the item is delivered to you. Unfortunately we cannot accept returns of the purchase of any items where the product has been unsealed.
  • To return an item, please contact us giving the reason for the return as “contract cancellation”. Package the item securely and return it to us so that it is received by us within seven working days after the date that the item was delivered to you.
  • Any refund due will be credited via the original payment method no later than 10 working days from receipt of returned items.
Please send returns to:
PÜR Cosmetics UK
Glorious Logistix
Parkside House
Harlow, UK
CM20 2DW
Please include your your name and order number with your return to ensure a fast returns process. 

 

Our Customer Care Team would be happy to hear from you.  Please email us at hello@purcosmetics.co.uk, and include your order number.  If you would like us to ring you, please include your phone number, too.

 

Last updated: 06.05.2021